Refund Story

    Hello, my name is Steven  and I am the owner of this site and the creator of its systems. I'm writing this page to introduce myself in the only way that I think that you are interested. A business relationship stating that my product will perform as stated and you are purchasing it for the purpose that it is intended.

   To start, I would like to apologize for some of the mistakes that I have eventually found on the site, and you will probably find on this page. But, I will double-check it when I finish. It's my very first and I saved by doing it myself.

   On the first 4 or 5 months, my site had the statement about ' False and Misleading Advertisement' being against the Law. This was put there to obtain the trust of the readers. Hoping that if they saw this that they would be aware that I was aware of this Law, and thus would not violate it. I also, challenged my competitors to do the same. I received an email from one of them, saying that by having the statement on the site would make a visitor think that I was doing something wrong and misrepresenting my product. So, I removed. I again, put it there because I did not want my visitors to feel that they where going to me the victim of a scheme. I wouldn't want to be anyone's victim and certainly do not want to victimize anyone.

   The reason that I'm mentioning this is because something has happen between me and a customer that I would like to share. I have save all correspondences with the exception of the very first ones, which I had no indication that I would need.

   This customer's name I won't mention, so I will refer to him as Mr. Ad.

    Mr. Ad and I discuss the books for almost a month, he was trying to decide which one was best for him. He told me that he kept records and records of the out come in his state's game. He couldn't decide between the Lottery 2 Step's Original or Short Versions, so I decide to tell him that I thought that the Short Version would be better for him since he kept such accurate records. I explain that both books had the same average of 17 per month. When I told him this them he decided that he should go with the Original which cost more. I repeated that I thought that the Short version was best. These emails went back and forth for weeks. He said, that he thought that I didn't want to sell him the Original (which cost more), I should had known then that this person was going to be a problem. Then an email came and he asked me to please send him the Original on a trial bases. Now, I thought that I was going to become a victim. I refused and explain to him about the refund policy.

    Within a couple of days, I receive his order for the Short Versions. Off and on he would email me saying that he didn't understand the book and I would ask him for the page # and the statement that he was having trouble with. He never would respond to my request. He kept emailing me and blaming me for causing him to buy the short version, which doesn't explain why he is doing certain instructions. He would say he needed to know why he was doing something. This went on for a bout 2 months. Until he finally answered my questions which allowed me to respond.

   I showed Mr. Ad, that he had missed 34 winning numbers in the last 75 drawings. I sent him a full explanation of how he would have obtained each number on each drawing. It's so simple. He did not respond. So, I emailed him and asked if he got the email and did he understand I got the winning numbers using the instructions. He said no. So, I emailed him again to find out what is it that you don't understand? I couldn't believe that he didn't understand it. He emailed me back and said that he didn't get it. So, I put the explanation on a page on the site and gave him access to it. This went on and on.

   Next, I received ANOTHER order for the Original Version. I emailed him and told him that he didn't need it, that it was the same book. He pleaded with me to send him the book. I emailed him and explain that I was going to refund him his money. After he received him refund from Paypal, he re-ordered the same book. He emailed, me and said that he wished that I would consider sending him the book this time, that he would figure it out. Mr. Ad never had direct questions about the instructions in the book, only about how the system works and that he needed more information. I send him the book after refusing to sell it and refunding it before.

   Two day after that, Mr. Ad send another order for the 4 digit book which cost more than the other two books put together that he already has. Now, he has 3 books which none of them he said he understands. I started to refund this one before mailing it, like I did the other, but I knew he would re- order it.

   About 3 or 4 days later, yes, Mr. Ad emailed me and asked for a refund for the 3 books.

   Including the one that I refused to sell him and had refunded him in the past. I refused. He has threatened to shut down this site as he had done with so many others. If the Authorities say that I must refund him again, then I will, but I won’t make it easy for Mr. Ad, because is behavior as justified by actions.

   Mr. Ad has decided to make me the victim, and I refuse to make you or anyone a victim of my actions, and most of all allow myself to become a victim of someone who behavior is so obviously dishonest.

   Again the reason for sharing this with you is to attempt to gain your trust, and to let you know that I do honor my refund policy, and sometimes just writing the problem helps to diminish its presents.